1. Price Information
The prices shown are only applicable to purchases made on the Car Care Online website. Prices in our store may be higher or lower than those shown. Special Offers and promotions may be excluded unless specifically advertised online. All prices are correct at time of display online and include V.A.T at the appropriate rate. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. If this is the case, you will not be bound to continue with your purchase. You will receive an email from us with the adjusted prices, and be asked to confirm that you wish to proceed with your order. CarCar Stores Ltd VAT number is 218 2404 89.2. Ordering Goods
Our online store can accept orders originating from the UK and Overseas addresses. To order goods from our online store simply click the “Buy Now!” or "Add to Cart" button on the product information page. The product will be placed in your “Cart”. After making your selections use the "Checkout" button. You will be able to review and amend your order before proceeding through the checkout pages. If you have an existing account with us, you will be asked to log in, otherwise you will be asked to Create an Account. We will ask for details of your Shipping and Billing addresses. The Billing Address MUST be the address at which your Credit/Debit card is registered, and email/phone contact details so we can contact you if we need to discuss your order. At the end of the Checkout process a page will display confirming the details of your order for your records. If you need to amend your order after it has been generated, please contact us by email (orders@carcare-online.com) Car Car Online will confirm receipt of your order by sending an email to you using the address you supplied, however this will not bring into existance a legally binding agreement between us. Orders placed on Car Care Online are subject to stock availability and to the validation checks described in section 4 below. Also please refer to section 1 above regarding incorrect prices. No contract will exist between you and Car Care Online for the sale of products by us to you until your credit/debit card has been charged or your cheque has been cleared. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. The only language in which the contract can be concluded is English. Details of your order will be retained by Car Care Online in our database and these details can be made available on request. Please email us at orders@carcare-online.com. 3. Payment
We accept payment by most major credit/debit cards, UK cheques or International money orders. Payments will be debited to your account before the despatch of your order. The total amount paid is unaffected by the type of payment used. 4. Validation Checks
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery of your order. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Car Care Online may validate the names, addresses and other information supplied during the order process against commercially available data. We may need to contact you by letter, telephone or email to verify details before we are able to dispatch your order or we may be unable to accept your order. 5. After-sales Service and Guarantees
Where applicable, details of manufacturers guarantees or service arrangements will be provided with the product. If you would like to receive a copy of a guarantee for a particular product prior to purchase, please email us. 6. Complaints and Queries
If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order placed online, please email us at orders@carcare-online.com, and we will do everything we can to help you. 7. Colour Reproduction
Reproduction of colour online is as accurate as photographic and electronic processes will allow. 8. Safe Shopping Guarantee
We have used every effort to ensure that shopping on the Internet with Car Care Online is as safe as purchasing by card in our regular store. Our secure server software encrypts all of your personal information sent over the Internet. In processing your order, your information may have to be sent over the Internet more than once. At no point is your order or personal information sent in this way without encryption. 9. GeoTrust Authentic Site
This website has been issued with a Secure Server Digital Certificate by the online Certificate Authority Equifax and has been authorised to display the GeoTrust Site seal. It confirms that Car Care Online is a legitimate website and establishes an encrypted communication channel protecting all information you send over the Internet while you are using this website.
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